Case study · Shopify Plus Development

Powering premium employee merchandise stores for modern companies

Lead Apparel is the company behind Launch — a modern company merch store platform used by startups, enterprises, and remote teams. We help businesses launch branded employee stores with premium brands, flexible payment codes, and direct-to-employee fulfillment.

www.clinikally.com
Powering premium employee merchandise stores for modern companies
Results at a glance

What changed with Launch by Lead Apparel

3.2× Employee participation After store launch
<48h Average order-to-ship Direct-to-employee
+41% Average order value Premium brand mix
12 Drops/year Drop-day ops
The client

About Lead Apparel

Lead Apparel is a premium branded merchandise company founded in 2007. They specialize in high-quality custom apparel and accessories for businesses, and are the team behind Launch — a company swag store platform that lets organizations run branded employee stores with premium brands, flexible payment codes, and direct-to-employee fulfillment. Instead of low-cost promo items, they focus on retail brands employees actually want to wear and use.

The brief

The challenge, and how we approached it

01

The challenge

Macarons are perishable. Some ZIP codes can't accept overnight shipping. Drop days (limited-edition flavors) hit 20× normal traffic in minutes. Their old store crashed on drop days, charged customers in invalid ZIP codes, and had no gifting flow — losing them a huge segment of their natural customer base.

02

Our approach

We built ZIP validation directly into the cart and PDP, custom Launchpad-style drop deployment, gifting flows with message cards and scheduled shipping, and a checkout tuned for impulse + gifting purchases.

What we built

Six capabilities shipped for leadapperal

Each one solves a specific part of the brief above.

ZIP-gated shipping

Real-time validation prevents invalid ZIP purchases from entering cart

Drop architecture

Pre-staged inventory with countdown, sold-out gates, and waitlist

Gifting flow

Message cards, recipient addressing, scheduled delivery, gift wrap

Perishable inventory

Daily inventory sync with cold-chain capacity constraints

Drop-day performance

Theme architecture handles 20× traffic spikes without latency

Recurring orders

Holiday subscription flow for repeat gifters

How it ran

10 weeks build, in four stages

Every engagement runs the same four stages, so you always know what happens next and what you owe us at each one.

Stage 1

Audit and scope

We review the current theme, apps and analytics, then write a fixed-scope SOW with named deliverables and a date.

Stage 2

Design and build

Work happens in a dev store on a Git-backed workflow. You get a preview link from week one, not a reveal at the end.

Stage 3

QA and launch

Cross-browser and device QA, redirect map, analytics verification, then a launch window agreed with you rather than dropped on you.

Stage 4

Hypercare

Fourteen to sixty days of included post-launch support while real traffic finds the edge cases.

The outcome

Where Dana's Bakery landed

Conversion is up 2.1× after the PDP rebuild, AOV is up 34% year-over-year thanks to gifting upsells, and drop days are now smooth — zero downtime across 12 drops in the past year.

★ ★ ★ ★ ★

Every drop day was a stress event before. Now they're just a Tuesday. The team built us infrastructure we can actually grow on.

Founder Dana's Bakery · New York
Tech stack

What this project runs on

The exact platform, services and integrations behind the build.

Commerce platform

  • Shopify Plus
  • Launchpad
  • Shopify Functions
  • Online Store 2.0

Engineering

  • Custom ZIP validator

Growth and operations

  • Klaviyo
  • ShipBob