AI Chatbots · Shopify Native
AI chatbots that resolve issues, not just chat
Grounded AI chatbots for Shopify trained on your products, policies and past tickets. Instant answers for customers, clean hand-off to humans when needed, and measurable ticket deflection.
since 2020
vetted
enterprise
Tetralogicx
·Year Founded 2019
·40%+ticket deflection
·24/7instant answers
·90%+CSAT on bot chats
·Based in Lahore, PK
Trusted by 250+ brands across the US, UK, UAE & Europe
Models we build on
Every model, judged on the job it has to do
We are not loyal to a vendor. Each build gets the model that wins on the evaluation set for that task, and the harness to swap it when a better one lands.
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GPT
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Claude
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Gemini
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Copilot
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Llama
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Mistral
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Whisper
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Stable Diffusion
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Embeddings
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Open-source
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MCP
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Vision
AI chatbot capabilities
Sixteen ways we make AI chatbots work for Shopify brands
From a simple FAQ bot to a fully integrated AI agent that reads live orders and hands off cleanly to your team. We build what your support volume actually needs.
Grounded AI chatbots
Chatbots trained on your live catalog, policies and past tickets so answers stay accurate and on-brand instead of inventing information.
Shopify-native data access
Deep integration so the bot can read real order status, product details, inventory and customer history in real time.
Multi-channel deployment
Same intelligence on your site chat, WhatsApp, Instagram DM, email and helpdesk so the experience stays consistent.
Ticket deflection & CSAT
Measure resolution rate, deflection percentage and customer satisfaction so you can prove the ROI of the chatbot.
Seamless human hand-off
When the bot cannot resolve an issue it passes full conversation history and customer context to a live agent.
Sales-aware conversations
Bots that recommend relevant products, collections and offers during support chats when it genuinely helps the customer.
Proactive messaging
Trigger helpful messages on cart abandonment, shipping delays or post-purchase to reduce inbound tickets before they start.
Ongoing training & retainers
Monthly review of new tickets, product launches and policy changes so the chatbot keeps improving instead of going stale.
Conversation design
Natural, on-brand flows for the most common intents plus graceful escalation paths when the bot needs a human.
Brand-voice fine-tuning
Every response is shaped by your tone of voice guidelines so the chatbot sounds like your team, not a generic AI.
Helpdesk integration
Clean sync with Gorgias, Zendesk, Intercom and Shopify Inbox so agents and bots live in the same system.
Custom LLM agents
When off-the-shelf bots are not enough we build or fine-tune models on your specific catalog, policies and past resolutions.
Migration from rule-based bots
Move from rigid decision trees or outdated chatbots to grounded AI agents without losing conversation history.
B2B & wholesale chatbots
Account-aware bots that understand company pricing, catalogs, NET terms and bulk ordering rules.
Multilingual support
Chatbots that speak the customer’s language and respect region-specific shipping, tax and return rules.
Analytics & reporting
Dashboards for resolution rate, deflection, CSAT, top intents and revenue impact so you always know what’s working.
How an AI chatbot project runs
Every engagement runs the same four stages. You know what happens next, and what you owe us at each one.
Stage 1
Audit and scope
We review your ticket volume, top intents, current helpdesk and knowledge base, then write a fixed-scope SOW with named deliverables and a date.
Stage 2
Design and train
Conversation flows are designed and the bot is trained on your policies, products and past tickets. You get a preview environment from week one.
Stage 3
QA and launch
Intent testing, edge-case review, brand-voice checks and clean hand-off verification, then a controlled go-live window agreed with you.
Stage 4
Hypercare & iteration
Fourteen to sixty days of included post-launch support while real traffic reveals new intents and edge cases we refine together.
Tech stack
What we build AI chatbots with
Best-in-class models grounded in your real product, order and policy data — never generic black-box experiments that invent answers.
AI models
- OpenAI
- Anthropic
- custom fine-tunes
- RAG
Shopify & data
- Admin API
- Storefront API
- Webhooks
- Order & product data
Platforms
- Gorgias AI
- Intercom Fin
- Zendesk AI
- Custom agents
Channels
- Website chat
- Helpdesk
Our work
Proof, not promises
Long-form case studies with the numbers behind them, next to the live stores we build and run. Filter to whichever kind of proof you came for.
All In One Commerce — Consolidated Shopify Commerce Suite
All In One Commerce is a public Shopify app built to replace four separate app subscriptions with one. Merchants running...
AutoTrack — Branded Order Tracking App for Shopify
A public Shopify app that owns the post-purchase window. It syncs orders in real time across 600+ carriers and renders...
B&G Guitars — Handmade Instrument Storefront with Custom Build Configurator
A Shopify storefront for a Tel Aviv luthier building electric, acoustic and bass guitars by hand. The catalogue is tiered...
ZA Dropshipping (ZAD) — South African Supplier Integration App for Shopify
ZA Dropshipping is a supplier-side Shopify app built for a South African fulfilment operator serving local merchants. South African dropshippers...
Clinikally — Dermatology-Led Skincare Commerce & Teleconsult Platform on Shopify
Clinikally is India’s #1 teledermatology platform. Patients book doctor-led consultations and fill prescriptions alongside a catalogue of more than 10,000...
Centric — Men's Performance Activewear Storefront on Shopify
A Shopify storefront for a men's activewear brand built around proprietary fabric platforms — Hiflex®, Copper-Dura™, Airstripe™, Stratonic™, Lufton™, Terraflex™,...
Checkout Bricks — Checkout Extensibility App for Shopify Plus
A public Shopify app that adds modular blocks to the Plus checkout — AI product recommendations, checkout upsells, custom fields...
Clear'd — Shopify Connector for the Cleard Social Commerce Platform
A free connector app linking a Shopify store to an external Cleard account. The merchant verifies a Cleard API key,...
The British Hovercraft Company — Configurable Craft Catalogue & Parts Store on Shopify
A Shopify store for the world's largest manufacturer of recreational and light-commercial hovercraft, exporting to 40+ countries. The build carries...
Dé Rococo — Global DTC Fashion Storefront on Shopify
Dé Rococo is a Tel Aviv fashion label founded in 2017 by Romy Spector, known first for swimwear and now...
Dreamland Jewelry — High-SKU Sterling Silver Storefront on Shopify
A Shopify storefront for a high-volume sterling silver jewelry retailer with roughly 45 collections across rings, chains, necklaces, pendants, earrings...
Duamadé — Recycled-Plastic Design Studio Storefront on Shopify
A Shopify storefront for a Spanish design studio making furniture and homeware from recycled plastic — bottle caps, packaging and...
Estimato — Delivery Date ETA Widget for Shopify (Built for Shopify)
A Built for Shopify certified app that adds an estimated-delivery-date widget to product pages. Merchants define processing and shipping times...
Fair Harbor — Sustainable Coastal Apparel Storefront on Shopify
A Shopify storefront for a Certified B Corp menswear and swim brand built from recycled plastic bottles, selling swim, tops,...
Flabelus — Global Omnichannel Footwear Storefront on Shopify
A Shopify storefront for a Spanish handmade footwear brand that has scaled from Mary Janes into a full lifestyle range...
Foberry — Made-to-Measure Menswear Storefront on Shopify
A Shopify storefront for a Pakistani made-to-measure menswear brand selling shirts, trousers and jackets from Rs. 4,700 to Rs. 7,450....
Foreclosure OPS (Real Estate Intelligence Platform)
Foreclosure OPS is a specialized PropTech SaaS platform that automates the collection, enrichment, and analysis of county foreclosure filings. Built...
Ganzitos — Spanish Women's Footwear Storefront on Shopify
A Shopify storefront for a Madrid women's footwear brand making leather shoes in Spain — ballerinas, Mary Janes, loafers and...
Harber London — Global Leather Goods Storefront on Shopify
A Shopify storefront for a London full-grain leather goods brand selling wallets, tech sleeves, bags and accessories worldwide. The catalogue's...
Headshop Drop — Restricted-Category Dropshipping App & Supplier Platform for Shopify
Headshop Drop is a supplier-side Shopify app built for One Wholesale, a Toronto-based distributor of smoking accessories and cannabis-adjacent products....
Heimat Atlantica — Artisan Fashion & Accessories Storefront on Shopify
A Shopify storefront for a Galician artisan label selling handwoven bags, mother-of-pearl jewellery and ready-to-wear, priced €70–€540. The site is...
MIMS — Multi-Market Gummy Supplement Storefront on Shopify
A Shopify storefront for a sugar-free gummy vitamin brand, split into Adults and Kids ranges across six formulas (immunity, sleep,...
Peanut Butter & Co — CPG Brand Storefront on Shopify
A Shopify storefront for a family-owned CPG brand best known for its ten peanut butter flavours, extended into powders, almond...
IBOSH – International Certification Board & Partner Portal
IBOSH is an enterprise-grade certification and accreditation platform engineered for the International Board of Occupational Safety and Health. Built to...
InnoGear — Multi-Category Consumer Electronics & Home Storefront on Shopify
A Shopify storefront for InnoGear, a consumer brand best known on Amazon for aroma diffusers, solar spotlights and microphone arms...
Instafeed — Instagram Feed, Stories, Highlights & Reels for Shopify
A Shopify app that pulls a merchant's Instagram content into their storefront — posts, Stories, Highlights and Reels — and...
JB Equipment — Excavator Attachment Catalogue Storefront on Shopify
A Shopify storefront for a Hertfordshire manufacturer and distributor of excavator, telehandler and skid-steer attachments — buckets, grabs, tree shears,...
JoSephine — Slow-Fashion Womenswear Storefront on Shopify
A Shopify storefront for a Madrid slow-fashion womenswear label. Each season is presented as an editorial chapter — the current...
Joon Haircare — DTC + Wholesale Haircare Storefront on Shopify
A Shopify storefront for a US haircare brand built on Persian ingredient heritage — saffron, rose and Middle Eastern oils....
JSON-LD for SEO by DMB — Structured Data & Rich Results App for Shopify
A Shopify app that generates valid JSON-LD structured data across a store so products qualify for Google Rich Results and...
Juice Press — Multi-Channel Organic Juice & Grocery Storefront on Shopify
A Shopify storefront for a 25+ location New York juice and organic grocery chain, built to route customers across five...
Kakao Alimtalk Notifications — KakaoTalk Order Messaging App for Shopify
A public Shopify app that delivers order, shipping, delivery and refund notifications to Korean customers over KakaoTalk rather than email...
Kensington Furniture — Multi-Brand Furniture & Mattress Retail Storefront on Shopify
A Shopify storefront for a 113-year-old South Jersey furniture and mattress retailer operating a two-acre showroom. The site mirrors the...
Kissmetrics — Shopify Analytics Integration App
A public Shopify app connecting a merchant's store to Kissmetrics, the customer-analytics platform. It captures storefront and checkout events automatically...
Kpostcode — Korean Address & Postcode Lookup for Shopify Plus Checkout
A Shopify Plus checkout extension that brings Korea's standard address-entry pattern into Shopify. Rather than typing a street address, the...
Les emballages PickPack — Reusable Packaging Option for Shopify Checkout
A free Shopify app that lets shoppers choose PickPack reusable packaging instead of single-use boxes at checkout. The customer sees...
LogMyPrice — Price History & Strike-Price Compliance App for Shopify
A Shopify app that records every price change automatically and renders a verifiable 12-month price history chart on the product...
LOOPS Beauty — Hydrogel Mask Storefront on Shopify
Loops Beauty is a quiz-driven subscription beauty brand in the United States. Customers answer a personalised quiz that routes them...
Masderm — At-Home Radiofrequency Skincare Storefront on Shopify
A Shopify storefront for a Spanish skincare brand selling at-home radiofrequency devices and paired treatment creams — facial, body and...
Meller — Influencer-Led Eyewear Storefront on Shopify
A Shopify storefront for a Barcelona eyewear and accessories brand founded in 2014, selling sunglasses, blue-light glasses, chains and premium...
Miss Lamonique — Polish Health & Supplement Retailer for the UK Market
A bilingual (English/Polish) Shopify storefront importing Polish natural-health brands — Slavito, Skoczylas, Biowen, Visanto, Dobre Konopie — for the UK's...
Moonday — Global Lifestyle Apparel Storefront on Shopify
A Shopify storefront for a Spanish lifestyle apparel brand spanning clothing, swimwear, accessories, kids and home. It sells worldwide across...
Lead Apparel — B2B Corporate Merch Storefront + Launch Swag-Store Platform
A Shopify storefront for a B2B corporate merchandise supplier, carrying 50+ licensed brands (Nike, The North Face, Patagonia, Peter Millar,...
Necklace Builder — Step-by-Step Custom Jewellery Configurator for Shopify
A Shopify app that lets jewellery shoppers build a necklace in three steps — pendant, centre stone, chain — and...
NUNC Nutrition — Gummy Supplement DTC Storefront on Shopify
A Shopify storefront for a US gummy supplement brand covering roughly a dozen formulas — ACV, energy, beauty, sleep, biotin,...
Ölend — High-Variant Bag Storefront on Shopify
A Shopify storefront for a Spanish soft-bag brand selling backpacks, crossbodies, shoulder and small bags from €85 to €120. Its...
Ooh La Luxe — Multi-Brand Boutique Storefront on Shopify
A Shopify storefront for a boho-inspired California boutique stocking third-party labels (Free People, Daydreamer LA, Billini, Angie, Cotton Candy LA,...
OUNASS — Luxury Fashion E-Commerce Mobile App (Android)
The Android app for Ounass, Al Tayer Group's digital-only luxury retailer and the Middle East's largest luxury e-commerce platform, launched...
Payeo — Subscriptions & Recurring Payments App for Israeli Shopify Brands
A public Shopify subscriptions app built specifically for the Israeli market — the gap being that mainstream subscription apps don't...
Philippa 1970 — Spanish Luxury Womenswear Storefront on Shopify
A bilingual Shopify storefront for a Spanish luxury womenswear label known for printed occasion dresses, worn by Queen Letizia, Tamara...
Phoenix40 – Radiation Safety Training Platform
Phoenix40 is a specialized e-learning and compliance management platform delivering state-approved, 40-hour radiation safety certification for industrial radiographers. The web...
Poly & Bark — DTC Furniture Storefront on Shopify
A Shopify storefront for a DTC furniture brand selling sofas, sectionals, dining, bedroom, workspace, outdoor, lighting and decor. The build...
Pretty Sales Popup — FOMO & Social Proof App for Shopify
A public Shopify app bundling five conversion widgets into one install: sale notifications (recent purchase popups), exit-intent discount offers, promotion...
PUR Cold Pressed — Subscription-First Juice Cleanse Storefront on Shopify
A Shopify storefront for a US cold-pressed juice brand that ships perishable, HPP-protected juice nationwide in insulated coolers. The site...
Quilt Direct — Multi-Axis Retail & Tuition Storefront on Shopify
A Shopify store for a UK premier stockist of Bernina machines, OESD stabilisers, AccuQuilt cutters and Mettler/Aurifil threads. The catalogue...
Replaceit — Bulk Find-and-Replace Editor for Shopify (delisted)
A bulk-editing app that ran find-and-replace across an entire Shopify catalogue in a single operation — titles, descriptions, SEO meta...SDS — Certified Pre-Owned Camera Gear Marketplace with Automated Trade-In
A two-sided platform for used photo and video equipment: shoppers buy certified pre-owned camera bodies, lenses and accessories (Sony, Canon,...
SEO Image Optimizer by DMB — Compression, Alt-Text & Filename Automation for Shopify
A Shopify app that handles the three image jobs that affect page speed and search visibility: lossless compression, auto-generated keyword-rich...
Diaspora Co. — Single-Origin Spice DTC Storefront on Shopify
A Shopify storefront for a single-origin spice brand sourcing from 150+ family farms across India and Sri Lanka. Roughly 40...
SHOUT — Creator Marketplace & UGC Video Testimonial App for Shopify
A Shopify app that runs the entire UGC video pipeline inside the merchant admin — sourcing, briefing, fulfilment and display....
Social Bar — Floating Social Media Icon Bar for Shopify
A Shopify app that adds a floating social media icon bar to any storefront. Merchants pick from 50+ platform icons...
Social Proof & FOMO Sales Pop — Real-Time Activity Notification App for Shopify
A Shopify app that surfaces real-time store activity as storefront popups: recent orders, add-to-cart events, live visitor counts, abandoned carts,...
Sophie Ratner Jewelry — Fine Jewelry Storefront with Bridal & Bespoke Studio
A Shopify storefront for a New York designer of handmade 14k gold fine jewelry. Alongside the standard catalogue (earrings, necklaces,...
SourcEquip — Multi-Vendor Industrial Equipment Marketplace on Shopify
A B2B marketplace on Shopify for material-handling and construction equipment — forklifts, pallet jacks, stackers, scissor and boom lifts, attachments,...
StoreCopilot — Semantic Data Layer Connecting Shopify to ChatGPT and Claude
A Shopify app that lets merchants query their business in plain language through ChatGPT or Claude instead of reading dashboards....
Sunshine — Succulent & Gift Storefront on Shopify (Hebrew / RTL)
A Hebrew RTL Shopify storefront for what positions itself as Israel's largest succulent and gift centre. Plants run ₪23–₪200 alongside...
Support Hero — AI Helpdesk & Unified Inbox for Shopify
An AI helpdesk that consolidates Gmail and custom email accounts into one Shopify-native ticketing inbox. The AI is trained on...
Support Hero — Knowledge Management SaaS Marketing Site
A Squarespace marketing site for a knowledge-management SaaS product that runs separately on supporthero.io. The product provides a hosted help-centre...
Tailor Shirt Shop — Made-to-Measure Shirt Configurator for Shopify
A Shopify app that turns a shirt into a made-to-measure product. Customers work through a design panel — fabric, sleeves,...
TRAC91 — Delhivery Fulfilment App for Indian Shopify Merchants
A free Shopify app connecting Indian merchants to Delhivery courier services. Orders import automatically, ship in bulk, and generate carrier-specific...
Travelingos — Lead-Generation Site for a Mexico Travel Agency (WordPress)
A WordPress lead-generation site for a travel agency specialising in Mexico's Caribbean coast. Seven destinations (Cancún, Riviera Maya, Tulum, Playa...
Tru Diamonds
A Shopify storefront for a British simulated-diamond jewellery brand selling rings, earrings, neckwear and bracelets at £74–£300 against mined equivalents...
Ultimate Speed Booster Plus — Page Speed Optimisation App for Shopify
A public Shopify app that reduces perceived page load time using browser preloading — anticipating the shopper's next navigation and...
Dana's Bakery — Perishable Food DTC Storefront on Shopify
A Shopify storefront for a New York bakery known for American-flavoured French macarons, now selling Mookie™ boxes, stuffed cookies, Krisp...
Vanuat Coffee Dropshipper — Private-Label Coffee Dropshipping App & Shopify Storefront
Vanuat Coffee Dropshipper is a public Shopify app that turns a US coffee roaster and 3PL operation into a private-label...
Wefulfil Global — Shopify ↔ China 3PL Sourcing, Branding & Fulfilment Integration
Wefulfil Global is the Shopify integration layer for a China-based third-party logistics operator serving DTC brands in Europe, Australia and...
White Space — Personalised Gift Storefront on Shopify (Hebrew / RTL)
A Hebrew RTL Shopify storefront for an Israeli personalised-gift brand. Every product is made to order from customer-supplied input —...
Goom: Multi-region Plus build with Hebrew/English RTL
Goom is a fast-growing Israeli premium DTC brand selling internationally. It trades in Hebrew and English across three markets —...
Yooletta — Multi-Brand Stationery & Lifestyle Storefront on Shopify (Hebrew / RTL)
A Hebrew RTL Shopify storefront for Israel's "paradise for paper lovers" — a curated retailer of international stationery and lifestyle...
YUXUS — Multi-Market Streetwear Storefront on Shopify
A Shopify storefront for a Madrid streetwear label founded in 2018, selling 11 seasonal drop collections (FW26, Forher 2.0, Memories,...Results from AI chatbots we have shipped
40%+Ticket deflectiontypical after a well-trained AI chatbot
24/7Coverageinstant answers even outside business hours
3×Faster resolutionfor the tickets that still need a human
90%+CSAT on bot chatswhen trained on real brand voice and data
Engagement models
Transparent pricing. Pick the model that fits your support volume.
Fixed-scope chatbot builds, ongoing training retainers, or full-time dedicated teams. Whatever the engagement, you’ll see the price before you sign: no hourly creep, no surprise change orders.
Project
Fixed-scope chatbot build
$5K – $45K
Fixed timeline · Milestone-billed
Best for: New AI chatbots, helpdesk migrations, multi-channel setups, MVPs
- Fixed SOW & written deliverables
- 14–60 day hypercare included
- Clean training data & documentation handover
- Easy off-ramp, no lock-in
Retainer
Monthly partnership
$1.2K – $8K / mo
15–80 hrs/month · Month-to-month
Best for: Established stores running ongoing bot training, new intents & performance reviews
- Dedicated PM + senior engineer
- Sprint cadence with weekly demos
- New intent training every month
- Unused hours roll 50% forward
Dedicated team
Full-time pod
$8K – $25K / mo
1–4 engineers · Embedded in your support ops
Best for: High-volume brands, multi-market bots, continuous AI improvement
- Senior engineers full-time on your team
- Direct Slack & daily standups
- Reports to your support / CX lead
- Signed SLA & continuous training pipeline
Not sure which fits? Book a free 30-min strategy call →
Why brands stay
Six reasons brands stay with us for AI chatbots
Most of our chatbot work is repeat business or referral. These are the reasons clients give when we ask why.
- Grounded in your real dataEvery chatbot is trained on your catalog, policies and past tickets so answers stay accurate and on-brand.
- Measured against business outcomesWe track ticket deflection, CSAT and resolution time — not just conversation volume.
- A dedicated PM on every projectOne accountable owner, weekly written updates, no account-manager telephone game.
- Clean human hand-offWhen the bot needs help it passes full context so agents never ask the customer to repeat themselves.
- Transparent, fixed-scope pricingWritten scope and a fixed number before work starts. No surprise line items.
- You own the training data & flowsClean handover, documented, on your accounts. Leaving is never held over you.
AI Chatbot FAQ
Questions we hear before every chatbot engagement
Honest answers, including the ones most agencies dodge.
How long does a custom AI chatbot take?
Simple FAQ / order-status bots: 2–4 weeks. Fully integrated multi-channel bots with live Shopify data and helpdesk hand-off: 4–8 weeks. Every quote includes a fixed timeline in the SOW.
Do you use off-the-shelf bots or build custom?
Both. We often start with strong platforms (Gorgias AI, Intercom Fin, Zendesk AI, etc.) and heavily customise training, flows and Shopify integrations. When needed we also build fully custom LLM-powered agents.
Will the bot actually reduce tickets?
Yes — when trained on your real data. Typical results are 30–50% deflection of repetitive tickets (order status, shipping, returns, size questions) while keeping high CSAT.
What does a typical engagement cost?
Project builds: $5K–$45K. Monthly retainers for ongoing training: $1.2K–$8K/mo. Dedicated team: $8K–$25K/mo. Every quote is fixed-fee and locked in the SOW.
Can the bot hand off cleanly to a human?
Yes. We build proper escalation paths with full conversation history, customer context and order data so agents never have to ask the customer to repeat themselves.
Do you work with our existing helpdesk?
Yes. We integrate with Gorgias, Zendesk, Intercom, Shopify Inbox and most major helpdesks so the bot and your agents live in the same system.