AI Chatbots · Shopify Native

AI chatbots that resolve issues, not just chat

Grounded AI chatbots for Shopify trained on your products, policies and past tickets. Instant answers for customers, clean hand-off to humans when needed, and measurable ticket deflection.

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ticket deflection
40%+
instant answers
24/7
CSAT on bot chats
90%+

48-hour audit

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Send your store URL and we reply with a recorded walkthrough: five high-impact chatbot opportunities ranked by ticket volume and revenue impact. No pitch, no obligation.

  • A recorded walkthrough, sent to your inbox
  • Priorities ranked by impact
  • No pitch, no obligation
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Trusted by 250+ brands across the US, UK, UAE & Europe

01 / CAPABILITIES

Sixteen ways we make AI chatbots work for Shopify brands.

From a simple FAQ bot to a fully integrated AI agent that reads live orders and hands off cleanly to your team. We build what your support volume actually needs.

01

Grounded AI chatbots

Chatbots trained on your live catalog, policies and past tickets so answers stay accurate and on-brand instead of inventing information.

02

Shopify-native data access

Deep integration so the bot can read real order status, product details, inventory and customer history in real time.

03

Multi-channel deployment

Same intelligence on your site chat, WhatsApp, Instagram DM, email and helpdesk so the experience stays consistent.

04

Ticket deflection & CSAT

Measure resolution rate, deflection percentage and customer satisfaction so you can prove the ROI of the chatbot.

05

Seamless human hand-off

When the bot cannot resolve an issue it passes full conversation history and customer context to a live agent.

06

Sales-aware conversations

Bots that recommend relevant products, collections and offers during support chats when it genuinely helps the customer.

07

Proactive messaging

Trigger helpful messages on cart abandonment, shipping delays or post-purchase to reduce inbound tickets before they start.

08

Ongoing training & retainers

Monthly review of new tickets, product launches and policy changes so the chatbot keeps improving instead of going stale.

09

Conversation design

Natural, on-brand flows for the most common intents plus graceful escalation paths when the bot needs a human.

10

Brand-voice fine-tuning

Every response is shaped by your tone of voice guidelines so the chatbot sounds like your team, not a generic AI.

11

Helpdesk integration

Clean sync with Gorgias, Zendesk, Intercom and Shopify Inbox so agents and bots live in the same system.

12

Custom LLM agents

When off-the-shelf bots are not enough we build or fine-tune models on your specific catalog, policies and past resolutions.

13

Migration from rule-based bots

Move from rigid decision trees or outdated chatbots to grounded AI agents without losing conversation history.

14

B2B & wholesale chatbots

Account-aware bots that understand company pricing, catalogs, NET terms and bulk ordering rules.

15

Multilingual support

Chatbots that speak the customer’s language and respect region-specific shipping, tax and return rules.

16

Analytics & reporting

Dashboards for resolution rate, deflection, CSAT, top intents and revenue impact so you always know what’s working.

02 / PROCESS

How an AI chatbot project runs.

Every engagement runs the same four stages. You know what happens next, and what you owe us at each one.

  1. Stage 1

    Audit and scope

    We review your ticket volume, top intents, current helpdesk and knowledge base, then write a fixed-scope SOW with named deliverables and a date.

  2. Stage 2

    Design and train

    Conversation flows are designed and the bot is trained on your policies, products and past tickets. You get a preview environment from week one.

  3. Stage 3

    QA and launch

    Intent testing, edge-case review, brand-voice checks and clean hand-off verification, then a controlled go-live window agreed with you.

  4. Stage 4

    Hypercare & iteration

    Fourteen to sixty days of included post-launch support while real traffic reveals new intents and edge cases we refine together.

03 / OUR WORK

Recent work from our portfolio.

Live stores, apps and platforms we have built and run. Case studies open on this site; other projects open the live build in a new tab.

View all work

40%+

Ticket deflection

typical after a well-trained AI chatbot

24/7

Coverage

instant answers even outside business hours

3×

Faster resolution

for the tickets that still need a human

90%+

CSAT on bot chats

when trained on real brand voice and data

04 / PRICING

Transparent pricing. Pick the model that fits your support volume.

Fixed-scope chatbot builds, ongoing training retainers, or full-time dedicated teams. Whatever the engagement, you’ll see the price before you sign: no hourly creep, no surprise change orders.

Project

Fixed-scope chatbot build

$5K – $45K

Fixed timeline · Milestone-billed

Best for: New AI chatbots, helpdesk migrations, multi-channel setups, MVPs

  • Fixed SOW & written deliverables
  • 14–60 day hypercare included
  • Clean training data & documentation handover
  • Easy off-ramp, no lock-in

Retainer

Monthly partnership

$1.2K – $8K / mo

15–80 hrs/month · Month-to-month

Best for: Established stores running ongoing bot training, new intents & performance reviews

  • Dedicated PM + senior engineer
  • Sprint cadence with weekly demos
  • New intent training every month
  • Unused hours roll 50% forward

Dedicated team

Full-time pod

$8K – $25K / mo

1–4 engineers · Embedded in your support ops

Best for: High-volume brands, multi-market bots, continuous AI improvement

  • Senior engineers full-time on your team
  • Direct Slack & daily standups
  • Reports to your support / CX lead
  • Signed SLA & continuous training pipeline

05 / WHY BRANDS STAY

Six reasons brands stay with us for AI chatbots.

Most of our chatbot work is repeat business or referral. These are the reasons clients give when we ask why.

Grounded in your real data

Every chatbot is trained on your catalog, policies and past tickets so answers stay accurate and on-brand.

Measured against business outcomes

We track ticket deflection, CSAT and resolution time — not just conversation volume.

A dedicated PM on every project

One accountable owner, weekly written updates, no account-manager telephone game.

Clean human hand-off

When the bot needs help it passes full context so agents never ask the customer to repeat themselves.

Transparent, fixed-scope pricing

Written scope and a fixed number before work starts. No surprise line items.

You own the training data & flows

Clean handover, documented, on your accounts. Leaving is never held over you.

06 / TECH STACK

What we build AI chatbots with.

Best-in-class models grounded in your real product, order and policy data — never generic black-box experiments that invent answers.

AI models

  • OpenAI
  • Anthropic
  • Google
  • custom fine-tunes
  • RAG

Shopify & data

  • Admin API
  • Storefront API
  • Webhooks
  • Order & product data

Platforms

  • Gorgias AI
  • Intercom Fin
  • Zendesk AI
  • Custom agents

Channels

  • Website chat
  • WhatsApp
  • Instagram
  • Email
  • Helpdesk

07 / FAQ

Questions we hear before every chatbot engagement.

Honest answers, including the ones most agencies dodge.

Get a free chatbot audit
How long does a custom AI chatbot take?

Simple FAQ / order-status bots: 2–4 weeks. Fully integrated multi-channel bots with live Shopify data and helpdesk hand-off: 4–8 weeks. Every quote includes a fixed timeline in the SOW.

Do you use off-the-shelf bots or build custom?

Both. We often start with strong platforms (Gorgias AI, Intercom Fin, Zendesk AI, etc.) and heavily customise training, flows and Shopify integrations. When needed we also build fully custom LLM-powered agents.

Will the bot actually reduce tickets?

Yes — when trained on your real data. Typical results are 30–50% deflection of repetitive tickets (order status, shipping, returns, size questions) while keeping high CSAT.

What does a typical engagement cost?

Project builds: $5K–$45K. Monthly retainers for ongoing training: $1.2K–$8K/mo. Dedicated team: $8K–$25K/mo. Every quote is fixed-fee and locked in the SOW.

Can the bot hand off cleanly to a human?

Yes. We build proper escalation paths with full conversation history, customer context and order data so agents never have to ask the customer to repeat themselves.

Do you work with our existing helpdesk?

Yes. We integrate with Gorgias, Zendesk, Intercom, Shopify Inbox and most major helpdesks so the bot and your agents live in the same system.