Case study · Shopify Plus Development

Building India's leading teledermatology brand on Shopify Plus

Clinikally is India's #1 teledermatology platform with 10,000+ SKUs, doctor-led consultations, and prescription fulfillment. We rebuilt their entire commerce flow on Shopify Plus.

www.clinikally.com
Results at a glance

What changed for Dana's Bakery

2.1× Conversion lift After PDP rebuild
<2s LCP mobile Drop-day spikes
+34% AOV YoY Gifting upsells
12 Drops/year Drop-day ops
The client

About Dana's Bakery

Dana’s Bakery ships fresh macarons across the United States. The product is perishable, so some ZIP codes cannot accept overnight delivery at all, and the calendar is built around limited-edition flavour drops that pull around 20× normal traffic within minutes. A large share of orders are gifts rather than purchases for the buyer.

The brief

The challenge, and how we approached it

01

The challenge

Macarons are perishable. Some ZIP codes can't accept overnight shipping. Drop days (limited-edition flavors) hit 20× normal traffic in minutes. Their old store crashed on drop days, charged customers in invalid ZIP codes, and had no gifting flow — losing them a huge segment of their natural customer base.

02

Our approach

We built ZIP validation directly into the cart and PDP, custom Launchpad-style drop deployment, gifting flows with message cards and scheduled shipping, and a checkout tuned for impulse + gifting purchases.

What we built

Six capabilities shipped for Dana's Bakery

Each one solves a specific part of the brief above.

ZIP-gated shipping

Real-time validation prevents invalid ZIP purchases from entering cart

Drop architecture

Pre-staged inventory with countdown, sold-out gates, and waitlist

Gifting flow

Message cards, recipient addressing, scheduled delivery, gift wrap

Perishable inventory

Daily inventory sync with cold-chain capacity constraints

Drop-day performance

Theme architecture handles 20× traffic spikes without latency

Recurring orders

Holiday subscription flow for repeat gifters

How it ran

10 weeks build, in four stages

Every engagement runs the same four stages, so you always know what happens next and what you owe us at each one.

Stage 1

Audit and scope

We review the current theme, apps and analytics, then write a fixed-scope SOW with named deliverables and a date.

Stage 2

Design and build

Work happens in a dev store on a Git-backed workflow. You get a preview link from week one, not a reveal at the end.

Stage 3

QA and launch

Cross-browser and device QA, redirect map, analytics verification, then a launch window agreed with you rather than dropped on you.

Stage 4

Hypercare

Fourteen to sixty days of included post-launch support while real traffic finds the edge cases.

The outcome

Where Dana's Bakery landed

Conversion is up 2.1× after the PDP rebuild, AOV is up 34% year-over-year thanks to gifting upsells, and drop days are now smooth — zero downtime across 12 drops in the past year.

★ ★ ★ ★ ★

Every drop day was a stress event before. Now they're just a Tuesday. The team built us infrastructure we can actually grow on.

Founder Dana's Bakery · New York
Tech stack

What this project runs on

The exact platform, services and integrations behind the build.

Commerce platform

  • Shopify Plus
  • Launchpad
  • Shopify Functions
  • Online Store 2.0

Engineering

  • Custom ZIP validator

Growth and operations

  • Klaviyo
  • ShipBob