Customer Support Bots · Shopify Native

Customer support bots that resolve tickets before they pile up

AI-powered Shopify support bots trained on your policies, products and past tickets. Instant answers for customers, fewer repetitive tickets for your team, and seamless hand-off to live agents when needed.

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Projects Delivered
250+
avg. ticket reduction
40%
support coverage
24/7

48-hour setup

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Send your store URL and we reply with a recorded walkthrough: five high-impact bot opportunities ranked by ticket volume and revenue impact. No pitch, no obligation.

  • A recorded walkthrough, sent to your inbox
  • Priorities ranked by impact
  • No pitch, no obligation
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Trusted by 250+ brands across the US, UK, UAE & Europe

01 / CAPABILITIES

Sixteen ways we make support bots work for Shopify brands.

From a simple FAQ bot to a fully integrated AI agent that reads live orders and hands off cleanly to your team. We build what your support volume actually needs.

01

AI support bots

Custom-trained bots that answer order status, shipping, returns, size guides and product questions using your live catalog and policies.

02

Shopify-native integration

Deep Shopify + helpdesk integration (Gorgias, Zendesk, Intercom, etc.) so the bot reads real order data and can create or update tickets.

03

Knowledge base training

We train on your help center, product data, past tickets and brand voice so answers stay accurate and on-brand.

04

Ticket deflection & CSAT

Measure resolution rate, deflection percentage and customer satisfaction so you can prove the ROI of the bot.

05

Instant 24/7 coverage

Customers get answers in seconds at any hour. Complex issues are cleanly handed to a human with full context.

06

Multi-channel bots

Same bot intelligence on your site chat, WhatsApp, Instagram DM, email and helpdesk so the experience stays consistent.

07

Proactive outreach

Trigger helpful messages on cart abandonment, shipping delays or post-purchase to reduce inbound tickets before they start.

08

Ongoing training & retainers

Monthly review of new tickets, product launches and policy changes so the bot keeps improving instead of going stale.

09

Bot setup & launch

Full configuration, testing, brand-voice fine-tuning and go-live support so the bot is production-ready from day one.

10

Conversation design

Natural, on-brand flows for the most common intents plus graceful escalation paths when the bot needs a human.

11

Helpdesk & CRM integration

Clean sync with Gorgias, Zendesk, Intercom, Klaviyo and your existing tools so agents see everything in one place.

12

Custom AI models

When off-the-shelf bots aren’t enough we build or fine-tune models on your specific catalog, policies and past resolutions.

13

Migration from old bots

Move from a generic chatbot or outdated rule-based system without losing conversation history or breaking existing flows.

14

B2B & wholesale support bots

Handle account-specific pricing, NET terms, bulk orders and company-level questions with the same intelligence.

15

Multi-language & multi-market

Bots that speak the customer’s language and respect region-specific shipping, tax and return rules.

16

Analytics & reporting

Dashboards for resolution rate, deflection, CSAT, top intents and revenue impact so you always know what’s working.

02 / PROCESS

How a support-bot build runs.

Every engagement runs the same four stages. You know what happens next, and what you owe us at each one.

  1. Stage 1

    Audit and scope

    We review your ticket volume, top intents, current helpdesk and knowledge base, then write a fixed-scope SOW with named deliverables and a date.

  2. Stage 2

    Design and train

    Conversation flows are designed and the bot is trained on your policies, products and past tickets. You get a preview environment from week one.

  3. Stage 3

    QA and launch

    Intent testing, edge-case review, brand-voice checks and clean hand-off verification, then a controlled go-live window agreed with you.

  4. Stage 4

    Hypercare & iteration

    Fourteen to sixty days of included post-launch support while real traffic reveals new intents and edge cases we refine together.

03 / OUR WORK

Recent work from our portfolio.

Live stores, apps and platforms we have built and run. Case studies open on this site; other projects open the live build in a new tab.

View all work

40%

Ticket reduction

typical after a well-trained support bot

24/7

Coverage

instant answers even outside business hours

2×

Faster resolution

for the tickets that still need a human

90%+

CSAT on bot chats

when trained on real brand voice and data

04 / PRICING

Transparent pricing. Pick the model that fits your support volume.

Fixed-scope bot builds, ongoing training retainers, or full-time dedicated teams. Whatever the engagement, you’ll see the price before you sign: no hourly creep, no surprise change orders.

Project

Fixed-scope bot build

$5K – $45K

Fixed timeline · Milestone-billed

Best for: New support bots, helpdesk migrations, multi-channel setups, MVPs

  • Fixed SOW & written deliverables
  • 14–60 day hypercare included
  • Clean training data & documentation handover
  • Easy off-ramp, no lock-in

Retainer

Monthly partnership

$1.2K – $8K / mo

15–80 hrs/month · Month-to-month

Best for: Established stores running ongoing bot training, new intents & performance reviews

  • Dedicated PM + senior engineer
  • Sprint cadence with weekly demos
  • New intent training every month
  • Unused hours roll 50% forward

Dedicated team

Full-time pod

$8K – $25K / mo

1–4 engineers · Embedded in your support ops

Best for: High-volume brands, multi-market bots, continuous AI improvement

  • Senior engineers full-time on your team
  • Direct Slack & daily standups
  • Reports to your support / CX lead
  • Signed SLA & continuous training pipeline

05 / WHY BRANDS STAY

Six reasons brands stay with us for support-bot work.

Most of our bot work is repeat business or referral. These are the reasons clients give when we ask why.

Shopify Partner since 2018

Certified, with deep knowledge of Shopify data models so the bot can read real orders and products.

250+ stores shipped since 2019

We already understand the ticket patterns that appear on real Shopify stores.

A dedicated PM on every build

One accountable owner, weekly written updates, no account-manager telephone game.

Resolution-first, not chat-first

We measure success by tickets closed and CSAT, not by conversation length.

Transparent, fixed-scope pricing

Written scope and a fixed number before work starts. No surprise line items.

You own the training data & flows

Clean handover, documented, on your accounts. Leaving is never held over you.

06 / TECH STACK

What we build support bots with.

Shopify-native where it is strongest, and the right AI / helpdesk stack behind it so the bot actually resolves tickets instead of just chatting.

Bot platforms

  • Gorgias AI
  • Zendesk AI
  • Intercom Fin
  • Custom LLMs
  • Shopify Inbox

Shopify & APIs

  • Storefront API
  • Admin API
  • GraphQL
  • Webhooks
  • Shopify Functions

Data & training

  • Product catalog
  • Order data
  • Help center
  • Past tickets
  • Brand voice

Integrations

  • Klaviyo
  • Recharge
  • Loop Returns
  • AfterShip
  • custom CRM

07 / FAQ

Questions we hear before every support-bot engagement.

Honest answers, including the ones most agencies dodge.

Get a free support-bot audit
How long does a custom support bot take?

Simple FAQ / order-status bots: 2–4 weeks. Fully integrated multi-channel bots with live Shopify data and helpdesk hand-off: 4–8 weeks. Every quote includes a fixed timeline in the SOW.

Do you use off-the-shelf bots or build custom?

Both. We often start with strong platforms (Gorgias AI, Intercom Fin, Zendesk AI, etc.) and heavily customise training, flows and Shopify integrations. When needed we also build fully custom LLM-powered agents.

Will the bot actually reduce tickets?

Yes — when trained on your real data. Typical results are 30–50% deflection of repetitive tickets (order status, shipping, returns, size questions) while keeping high CSAT.

What does a typical engagement cost?

Project builds: $5K–$45K. Monthly retainers for ongoing training: $1.2K–$8K/mo. Dedicated team: $8K–$25K/mo. Every quote is fixed-fee and locked in the SOW.

Can the bot hand off cleanly to a human?

Yes. We build proper escalation paths with full conversation history, customer context and order data so agents never have to ask the customer to repeat themselves.

Do you work with our existing helpdesk?

Yes. We integrate with Gorgias, Zendesk, Intercom, Shopify Inbox and most major helpdesks so the bot and your agents live in the same system.