Shopify Support · Retainers & SLAs

Shopify retainers that replace 2 house devs

Monthly Shopify retainers with dedicated PM, written SLAs, weekly demos, 24/7 emergency coverage, and 80+ improvements shipped per year, for less than one senior hire.

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Tell us about your project. We'll respond within 24 hours with a written proposal and fixed-fee quote.

  • Written proposal
  • Fixed-fee quote
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Trusted by 250+ brands across the US, UK, UAE & Europe

01 / CAPABILITIES

Eight retainer capabilities that replace your in-house team.

Dedicated PM, senior devs, weekly demos, written SLAs, 24/7 emergency coverage, the predictability of an in-house team with the breadth of an agency.

01

Dedicated PM

One named project manager who knows your store, your team, and your KPIs, with weekly demos and a shared roadmap.

02

Senior dev pool

Access to senior Shopify, Plus, theme, and app developers as your needs shift, no juniors learning on your dime.

03

Written SLA

Response times, resolution times, escalation paths, and uptime guarantees, in writing, not in marketing copy.

04

24/7 emergency

On-call coverage for Plus retainers: checkout outages, payment failures, traffic spikes, security incidents.

05

Monthly readouts

Hours used, projects shipped, KPIs moved, next-month plan, transparent reporting, no surprises.

06

Continuous CRO

Quarterly tests, post-launch optimization, conversion sprint cycles, lift baked into the retainer.

07

Roadmap planning

Quarterly strategic reviews with your leadership team: prioritization, dependencies, resource planning.

08

Tool stack management

Klaviyo, Recharge, Yotpo, Gorgias, Loop Returns. We manage configuration, integrations, and version upgrades.

02 / PROCESS

How a retainer runs.

Retainers fail when nobody agrees what fast means. The SLA is set before work starts.

  1. Stage 1

    Onboarding and access audit

    Stage 1

  2. Stage 2

    Backlog and SLA setup

    Stage 2

  3. Stage 3

    Sprint cadence

    Stage 3

  4. Stage 4

    Monthly readout and roadmap

    Stage 4

03 / OUR WORK

Recent work from our portfolio.

Live stores, apps and platforms we have built and run. Case studies open on this site; other projects open the live build in a new tab.

View all work

2×

Conversion uplift

typical after a CRO-led rebuild

60%

Faster load times

median improvement at launch

40%

Lower cost

against an in-house team of the same size

99.9%

Uptime

on Shopify infrastructure

04 / PRICING

Transparent pricing. Pick the model that fits your stage.

Fixed-scope projects, ongoing retainers, or full-time dedicated teams. Whatever the engagement, you'll see the price before you sign: no hourly creep, no surprise change orders.

Project

Fixed-scope build

$5K – $250K

Fixed timeline · Milestone-billed

Best for: Store launches, redesigns, migrations, mobile apps, MVPs

  • Fixed SOW & written deliverables
  • 14–60 day hypercare included
  • Clean code & documentation handover
  • Easy off-ramp, no lock-in

Retainer

Monthly partnership

$1.2K – $12K / mo

15–150 hrs/month · Month-to-month

Best for: Established stores running CRO, A/B tests, & ongoing improvements

  • Dedicated PM + senior engineer
  • Sprint cadence with weekly demos
  • 2–8 A/B tests per month
  • Unused hours roll 50% forward

Dedicated team

Full-time pod

$8K – $40K / mo

1–8 engineers · Embedded in your roadmap

Best for: In-house augmentation, Shopify Plus brands, multi-region scaling

  • Senior engineers full-time on your team
  • Direct Slack & daily standups
  • Reports to your CTO/Eng Lead
  • Signed SLA & SOC2-aligned process

05 / WHY BRANDS STAY

Six reasons brands renew the retainer.

Most of our retainer clients came from a build and stayed. These are the reasons they give when we ask why.

Shopify Partner since 2018

Certified, with direct partner support channels when a build needs them.

250+ stores shipped since 2019

Seven years of Shopify-specific pattern recognition, not general web work.

A dedicated PM on every build

One accountable owner, weekly written updates, no account-manager telephone game.

Conversion-first, not pixel-first

Design decisions are argued from revenue impact, and measured after launch.

Transparent, fixed-scope pricing

Written scope and a fixed number before work starts. No surprise line items.

You own the code, always

Clean handover, documented, on your repos. Leaving is never held over you.

06 / TECH STACK

What we run retainers with.

The store tooling to ship safely, the monitoring to catch problems first, and a cadence you can hold us to.

Store

  • Liquid
  • Online Store 2.0
  • Hydrogen
  • React
  • Next.js
  • JavaScript
  • TypeScript

Monitoring

  • Node.js
  • PHP
  • Python
  • GraphQL
  • Storefront API
  • Shopify Functions

Delivery

  • MySQL
  • PostgreSQL
  • MongoDB

Support

  • AWS
  • Google Cloud
  • Kubernetes

07 / FAQ

Questions we hear before every Shopify Support engagement.

Honest answers, including the ones most agencies dodge.

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What does a Shopify retainer include?

Hours-based commitment per month (10–200+ hrs), dedicated PM, senior developer team, written SLA, weekly demos, monthly readouts.

How is this different from an in-house hire?

You get a PM + multiple specialist devs for less than the loaded cost of one senior hire. No recruiting, no benefits, no scaling pain. Pause anytime.

What if I don’t use all my hours?

Up to 25% rolls over to the next month. Above that, we’ll proactively suggest projects from your backlog.

Can I scale up or down?

Yes. We resize quarterly. Most clients start at 25–60 hrs/month, scale to 80–150 by year 2.

Do you handle emergencies?

Yes: Plus retainers include 24/7 on-call with a 15-minute response SLA for outages. Standard retainers: same-business-day.

What does a Shopify retainer cost?

$1.2K/mo (light) to $40K/mo (Plus dedicated team). Average client: $4K–$8K/mo. Quarterly billing, monthly billing optional.